FAQ

FAQ

If I sign up for an account with PromoteByText.com, am I locked into a contract?
Are there any hidden fees with PromoteByText.com?
Will PromoteByText.com provide me with a list of phone numbers to add on my list?
Does PromoteByText.com sell signs and promotional material to market my text messaging service?
Is it mandatory to use signs to promote my keyword?
Will I be notified if a person sends a text message to opt-in to my list?
Are there a certain number of coupons or messages I can send out?
Can I add more keywords than what my plan initially allows?
How can I upgrade my plan?
Is PromoteByText.com spam?
How can I change or cancel my account?
What is an SMS?
Who can receive text messages?
What exactly is a short code?
What is a keyword?
What does opt-in mean?
What does opt-out mean?
How long does it usually take customers to receive my text messages?
Is there a limit on how many messages I can send?

If I sign up for an account with PromoteByText.com, am I locked into a contract?
No. Accounts with PromoteByText.com are not contract-based, which means you are free to leave anytime after you sign up. We strongly suggest you use our service for at least a month before deciding to leave. Sometimes it takes a month or two to see the exceptional results our clients have grown to love.

Are there any hidden fees with PromoteByText.com?
There are absolutely no hidden fees! We also have ZERO start-up fees or cancellation fees. There is also no fine print. The price you see is the price you get!

Will PromoteByText.com provide me with a list of phone numbers to add on my list?
No. Thanks to our strict opt-in subscription policy, you’ll have to provide your own subscription contact information. All phone numbers MUST opt-in to your list before you can send them text messages.

Does PromoteByText.com sell signs and promotional material to market my text messaging service?
Yes! We will design the perfect counter display, business cards, window signs and more. Just ask your salesman what you’re interested in and we’ll work with you to come up with awesome designs for your business.

Is it mandatory to use signs to promote my keyword?
This is optional. We suggest signs as one of the many marketing techniques you’ll use to display your keyword and short code. We also recommend using classified ads, direct mail, post cards and flyers. It’s very important to balance out your marketing techniques for a more successful marketing campaign.

Will I be notified if a person sends a text message to opt-in to my list?
Absolutely! PromoteByText.com sends you a lead notification email and/or text message every time someone sends you a text inquiry. Keep in mind, if you choose to receive text message alerts, each alert will cost one credit. Email alerts are always free!

Are there a certain number of coupons or messages I can send out?
No. But based on our experience, we suggest you send no more than 8 messages per month. Any more than that and your customers might get frustrated with too many texts.

Can I add more keywords than what my plan initially allows?
Every PromoteByText.com plan comes with two custom keywords. If you choose to generate more Custom Keyword Codes for different campaigns there will be an additional charge of (****) per month for each one.

How can I upgrade my plan?
It’s easy to do! Simply submit your request through the ‘Contact Us’ link in your dashboard and one of our support specialists will contact you to discuss upgrade options.

Is PromoteByText.com spam?
NO WAY! Mobile marketing that utilizes SMS messaging is not spam. Our text messaging service requires users to opt-in to your list prior to receiving any text messages from our system. Each message also comes with a “Reply STOP to cancel” which allows your customers to opt-out anytime. Once they opt-out, the subscriber will no longer receive correspondence from you.

How can I change or cancel my account?
If you would like to cancel your account, you will need to submit a support ticket. We will handle your request in a timely manner.

What is an SMS?
SMS stands for short messaging service. It’s also the worldwide standard for text messaging between mobile phones.

Who can receive text messages?
Virtually anyone with a cell phone can receive or send text messages. Most carriers offer text messaging with their mobile phone plans or you can download free messaging apps that are widely available.

What exactly is a short code?
Short codes are unique five digit numbers to send messages to and it’s a lot like an URL. Combining a short code with a keyword creates a call-to-action response.

What is a keyword?
Keywords are specific numbers, letters or a combination of both. In our case, keywords are used to identify your business name. People can text your keyword to our short code and they will be added to your opt-in list after they accept.

What does opt-in mean?
Opt-in means subscribing to a list. Users can opt-in by texting a short code and keyword. Users can also sign up by entering their phone number on a web-based form.

What does opt-out mean?
This means unsubscribing to the text message list they originally signed up for. Once opted-out, they will no longer receive correspondence from our system.

How long does it usually take customers to receive my text messages?
When someone sends a text message to your keyword, they will receive a response within seconds. PromoteByText.com is not responsible for any cell carrier delays which can occasionally happen.

Is there a limit on how many messages I can send?
It all depends on the plan you choose. Each plan comes with a set amount of text messages you can use each month. Read through each plan and sign up for the one you feel suits your needs. If for some reason you need to downgrade or upgrade your plan, just shoot us a quick support ticket and we’ll contact you to discuss your options.